JITESH GROVER
Regional Business Head – North India
Profile summary
Operations leader with 10+ years of experience scaling automotive and consumer-service networks across multi-city ecosystems. Currently leading $21.6M+ annual operations across 320+ workshops in 21 cities, managing 230+ team members, with full P&L ownership.
Career highlights
Leading $21.6M Service Operations: Currently leading $21.6M+ annual operations across 320+ workshops, managing 230+ team members, with full P&L ownership.
Built Scalable Operating Rhythms: Built scalable operating rhythms, dashboards, and automation reducing manual MIS workload by 60%.
Improved Partner Performance & Profitability: Improved partner performance, service SLAs, and profitability through targeted incentive models.
Key skills
Professional experience
Own end-to-end regional P&L across $21.6M+ annual service operations spanning 320+ partner workshops. Lead execution across 21 cities, managing 230+ team members through a structured city leadership layer. Built scalable operating rhythms, dashboards, and automation reducing manual MIS workload by 60%+. Improved partner performance, service SLAs, and profitability through targeted incentive models.
- Own end-to-end regional P&L across $21.6M+ annual service operations spanning 320+ partner workshops.
- Lead execution across 21 cities, managing 230+ team members through a structured city leadership layer.
- Built scalable operating rhythms, dashboards, and automation reducing manual MIS workload by 60%+
- Improved partner performance, service SLAs, and profitability through targeted incentive models.
Built and scaled city-level doorstep service delivery model integrating partner garage networks. Developed SOPs improving service quality and repeat retention by 30%.
- Built and scaled city-level doorstep service delivery model integrating partner garage networks.
- Developed SOPs improving service quality and repeat retention by 30%.
Supported quality audits and workflow design within one of India’s first organized multi-brand networks.
- Supported quality audits and workflow design within one of India’s first organized multi-brand networks.